Auto Pay Service Credit Terms and Conditions

FOS Services Auto Pay Program Credit Terms and Conditions

Revised March 28, 2019 IMPORTANT: Please read the following FOS Services, LLC Tell-A-Friend Credit Program ("Program") before participating in the Program. It is your responsibility to carefully read and to understand these Terms and Conditions. These Program Terms and Conditions may be updated at any time, and changes become binding once posted to the Program Website.

I. General

These Terms and Conditions govern your participation in the Program and constitute an agreement ("Agreement") between you and FOS Services, LLC. ("FOS"). By activating FOS Service on an eligible rate plan, enrolling in Auto Pay or otherwise participating in the Program you agree to be bound by these Program Terms and Conditions, as well as FOS's Terms Of Service and FOS's Privacy Policy, all found at www.fosservicesllc.com. In addition, by enrolling in Auto Pay or otherwise participating in the Program you agree that you have received, read and understand FOS's Auto Pay Authorization which states as follows:

By providing your debit or credit card information, you certify that you have the authority to authorize debits or charges to the payment card identified (the Card) and you authorize FOS to electronically debit or charge the Card every 28 days in the amount due for your FOS service one day before the due date for your payment. Your authorization will remain in effect until you notify us by canceling your subscription by logging in to your FOS’s Account page found at FOS's Account that you wish to revoke this authorization and we have a reasonable opportunity to act on your notice. This authorization may also be terminated by your card issuer or FOS. Please print this authorization or store it electronically and keep it for your records.

II. Program Overview

This Program is designed to reward FOS customers who refer friends, family or other business owners to use FOS Services.

III. Eligibility Requirements

1. Your FOS Services must be in good standing to participate in this Program. This means that suspended accounts and cancelled accounts are not eligible for Program credits or any other Program benefits.
2. When you activate FOS Services, you will be provided Customer Affiliate Code. This can be found in your FOS's Account page. This code must be used during the checkout process anytime someone you referred orders FOS Services. Without this code, no Program credits will be applied.

Once your customer is activated for three (3) consecutive billing cycles, they are considered a Qualified Customer and are eligible for a Program credit. The eligible credit that is applied to your FOS Service subscription is from their second billing cycle. This means the 1^st billing cycle does not apply. This is not considered a Program credit. However, each billing cycle thereafter does. See section VI. Tracking/Disputes/Errors

IV. Program Account Credits

1. If you meet all Eligibility Requirements, each Qualifying Customer will earn you 10% off your reoccurring FOS Service subscription. The max credit you can earn is 100% off your reoccurring FOS Service subscription. See Diagram Chart for details.
2. You are not restricted to how many customers you can refer. The more Qualified Customers you refer, only increase the likelihood of receiving up to 100% in Program credits. These are then applied to your reoccurring FOS Service subscription.
3. If your service is deactivated and then you reactivate your services on or before the 28^th day of service interruption. Any Program credits earned from the previous billing cycle will be applied. All customers you referred will be restored and assigned back to your account. See Example A for details.
4. If your service is deactivated and you reactivate services on or after the 29^th day of service interruption. Any program credits earned from the previous billing cycle will be applied once your current subscription renews. All customers you referred will be restored and assigned back to your account. See Example B for details.
5. Program credits are not redeemable for cash or any cash equivalence and are not transferable or refundable.

       Example A:

            You have a FOS Service plan for $39.99. Your services became interrupted for reasons such as but not limited to voluntary disconnect, expired debit / credit card, insufficient funds, outdated billing address, etc. At the time of renewal, you were eligible to receive five (5) Program credits.

Your renewal date was on 04/18/2017. You then reactivated the same FOS Service plan on 05/04/17. Since your FOS Services became restored on or before the 28^th day of your service interruption date. You are still be eligible to receive the five (5) Program credits credit of 50%. Therefore, to restore your FOS Services will only cost $20.00 and all customers you referred will be restored and linked back to your account.

Example B:

            You have a FOS Service plan for $39.99. Your services became interrupted for reasons such as but not limited to voluntary disconnect, expired debit / credit card, insufficient funds, outdated billing address, etc. At the time of renewal, you were eligible to receive five (5) Program credits.

Your renewal date was on 04/18/2017. You then reactivated your FOS Service subscription on 05/20/17. Since your FOS Services became restored on or after the 29^th day of your services interruption date. You will not be eligible to receive the five (5) Program credits credit of 50%. Therefore, to restore your FOS Services will only cost $39.99. All customers you referred will be restored and linked back to your account after your next billing cycle completes. Meaning, you will default all previous billing cycle(s) Program credits until your FOS Services are fulling restored for one (1) billing cycle.

V. Termination or Changes to the Program

1. FOS reserves the right to terminate the Program at any time without notice for any reason.
2. FOS may modify the Program and/or these Program Terms and Conditions from time to time in its sole discretion, with or without notice, and your continued participation in the Program after such modification shall be deemed to be your acceptance of any such modification.

VI. Tracking/Disputes/Errors

All tracking is done automatically by FOS. In your FOS's Account page, you will have a My Customer Report that reflects all Active and Inactive Customers you referred. This will provide the date they activated service, when you are eligible for the Program credit, was the Program credit applied, on which billing cycle it was applied, etc. Most customer concerns can be resolved quickly and to the customer's satisfaction by contacting our customer service department at FOS Contact Us.  

VII. Miscellaneous.

This Agreement shall be governed by and construed in accordance with the laws of the State of Florida, without reference to conflicts of law rules. Except as otherwise provided herein, if any provision of this Agreement is found invalid or unenforceable, that provision shall be enforced to the maximum extent possible, and the other provisions contained herein will remain in full force and effect. The failure by FOS to insist upon or enforce strict performance of any provision of the Agreement shall not be construed as a waiver of any provision or right. This Agreement constitutes the entire agreement between you and FOS with respect to the Program.